Refund Eligibility
As MyCnName offers digital products, we follow a strict no-refund policy after the product has been accessed or used. However, we do strive to provide the best service, and the following terms apply:
Refunds:
- Refunds are only issued under specific circumstances, such as technical issues that prevent the product from functioning as intended or if the product does not match its description.
- Requests for refunds must be made within 7 days of purchase. Please email contact@mycnname.com with your order number and a description of the issue.
Non-Refundable Products:
- Once the name generation process has been completed and the digital product delivered, it cannot be returned.
- Refunds will not be issued for accidental purchases or for users who simply change their mind after accessing the service.
How to Request a Refund:
- To initiate a refund, please contact us at contact@mycnname.com.
- We will verify your purchase and determine if your case qualifies for a refund based on the criteria above.
Refund Processing Time:
- Approved refunds will be processed within 5-7 business days and will be credited back to the original payment method.
